At Trexora, we are committed to providing high-quality automotive repair and maintenance services. We aim to ensure customer satisfaction with every service performed. This Refund Policy outlines the terms and conditions under which refunds, adjustments, or service corrections may be issued.
1. Scope
This Refund Policy applies to all services offered by Trexora, including but not limited to:
- Oil changes
- Car diagnostics
- Brake repairs
- Tire services
- Engine repairs
This policy covers payments made for services through our website, phone bookings, or in-person transactions.
2. Service Satisfaction
- Trexora strives to ensure that every service meets professional standards and customer expectations.
- If a customer is dissatisfied with a completed service, they must notify us within 7 days of service completion.
- Claims should be reported via email at [email protected] or by phone at +44 078 0569 4686.
3. Refund Eligibility
A refund may be considered under the following circumstances:
- Service Not Provided – If a booked service was not performed for reasons within Trexora’s control.
- Duplicate Payment – If a customer accidentally paid twice for the same service.
- Billing Errors – Any discrepancies in invoicing or overcharges identified by the customer.
Important: Refunds are not issued for:
- Changes of mind after a service has been completed
- Normal wear and tear of vehicle components unrelated to service
- Damage caused by misuse or neglect after the service
4. Refund Process
- All refund requests must include proof of payment and a clear description of the issue.
- Trexora will review each request and may contact the customer for additional information or inspection of the vehicle if needed.
- Once approved, refunds will be processed using the original payment method within 7–14 business days.
5. Service Corrections
- In cases where the issue can be corrected without a refund, Trexora may offer a service correction or adjustment at no additional charge.
- Customers have the option to accept a service correction instead of a refund.
- Corrective services must be scheduled within 14 days of notification.
6. Third-Party Services
- Some services may involve third-party providers or parts suppliers.
- Refunds for third-party products or services will be subject to the third-party provider’s policies.
- Trexora will assist customers in facilitating any third-party refund or exchange requests.
7. Changes to This Refund Policy
- Trexora reserves the right to modify or update this Refund Policy at any time.
- Updates will be posted on this page with an updated “Effective Date.”
- Continued use of our services after changes constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions, concerns, or requests regarding refunds or service adjustments, please contact us:
Trexora
Hostel House, 5 College Grn, Worcester WR1 2LL, United Kingdom
Phone: +44 078 0569 4686
Email: [email protected]
This Refund Policy ensures transparency, customer protection, and a clear process for resolving service-related issues while maintaining Trexora’s high standards of quality and professionalism.